Returns & Refund Policy

Returns

We accept returns within 7 days from the date of purchase, provided the following conditions are met:

• The product is in its original packaging.

• The product is unused and in its original condition.

• There are no visible marks, scratches, dents, or damage.

• The product has not been modified, including no drilled bolt holes or alterations.

• Proof of purchase (receipt or invoice) is provided.

Products that do not meet these conditions may not be eligible for a return.

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Refunds

Once your returned item has been inspected and approved, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method where applicable. Please allow a reasonable processing time for the refund to appear in your account.

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Faulty or Defective Products

If you receive a product that is faulty, damaged, or defective, please contact us as soon as possible.

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund for products that have a major fault or fail to meet consumer guarantees. Nothing in this policy limits your rights under Australian Consumer Law.

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Return Shipping

As Infinity Boxes operates on a pickup-only basis, return shipping is not applicable.

If you have any questions regarding the return process, please contact our team before returning your product.

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How to Request a Return

To request a return, please contact us with your proof of purchase and details of your order.

Infinity Boxes

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📍 1170–1172 Port Wakefield Road
Burton SA 5110

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📞 Phone: 0415 780 696

✉️ Email: sales@infinityboxes.com.au

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Our team will provide you with further instructions and assist you throughout the return process.