Returns & Refund Policy

We take pride in building quality aluminium canopies, toolboxes and accessories. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of purchase, provided the product is in its original packaging, unused and in original condition, with no marks, scratches, dents or damage, no modifications (including drilled bolt holes), and proof of purchase is provided. Products that don't meet these conditions may not be eligible for a return.

Refunds

Once your returned item has been inspected and approved, we'll let you know the outcome. Approved refunds are processed to the original payment method where applicable — please allow a reasonable processing time for it to appear in your account.

Faulty or defective products

If you receive a product that is faulty, damaged or defective, contact us as soon as possible. Under the Australian Consumer Law you are entitled to a repair, replacement or refund for products with a major fault or that fail to meet consumer guarantees. Nothing in this policy limits your rights under Australian Consumer Law. Warranty cover is on our warranty page.

Return shipping

Returns are handled at our Burton workshop. Contact us before returning any product and we'll talk you through the process.

How to request a return

Contact us with your proof of purchase and order details — call 0429 048 209, email sales@infinityboxes.com.au, or drop in to 1170–1172 Port Wakefield Road, Burton SA 5110.